FREQUENTLY ASKED QUESTIONS

Simply put, “The Value Connection” is a way for you to save money on items or services you buy retail all the time. But you won’t pay retail with The Value Connection. We offer goods and services from Central Minnesota businesses at a deep discount to you. Typically 20-30%. All you have to do is buy a merchandise or service certificate through the Value Connection and save, save, save! And you can save a number of ways, both online and off-line.

How do I order items?

You can order items several ways with The Value Connection:

-- online at TheValueConnection.com, or 
-- at our Value Connection Office at 640 Southeast Lincoln Avenue in St. Cloud between 8 a.m. and 6 p.m., Monday through Friday, or Saturdays, 9 a.m. to 1 p.m.; or
-- at the Guest Services desk at the Crossroads Shopping Center Food Court; or,
-- at Miller Auto Plaza Reception Desk, or
-- on our Value Connection Hotline at 320-258-SAVE.

However you place your order, you're sure to save with the Value Connection!

I'm concerned about giving my credit card on the internet!

We use a secure server and encryption software to keep your credit card information secure. If you have concerns, you can call and place your order at 320-258-SAVE outside the St. Cloud, Minnesota calling area, Monday through Friday from 9:00 a.m. to 5:00 p.m., or Saturdays between 10 a.m. and noon Central Time.

How is my privacy protected?

We will not give or sell your personal information to third parties. No selling lists. No spam. We may from time to time send you information about Value Connection specials or alert you to specials. But if you don't want these updates, simply click here and look for the SUBSCRIBE / UNSUBSCRIBE box.  Type in your e-mail address and use the drop-down menu to UNSUBSCRIBE.  Hit SUBMIT, and you'll be taken off the list!

How much is shipping and handling?

Shipping and handling is on us. No charge.

When will my certificates arrive at my mailbox?

We will process all orders before the end of the business day following your online transaction. If you choose to have your certificates mailed, you should see them in your mailbox within the next five business days from date of purchase. If you do not receive them within that time frame, please contact us. If you need your certificates earlier than that, please consider picking up your certificates at our offices.

What is your return policy?

All sales on THEVALUECONNECTION.com are final. We do not make refunds on orders after payment for your certificates are made. Once a credit card transaction online, or a cash transaction at our business office is made, there will be no refunds.

What is The Best Value of the Day?

Each weekday, we offer a couple of products or services at an EVEN DEEPER DISCOUNT. Those are our Best Values of the Day, and you can see what’s even cheaper on the Value Connection by visiting our website each day and clicking on “Best Value of the Day.”

You can order The Best Value of the Day by phone between 9:00 a.m. to 5:00 p.m., Monday through Friday, or Saturdays between 10 a.m. and noon by calling our Value Connection Hotline at 258-SAVE! Or you can order the Best Values anytime by going to our “Best Value of the Day” page. “The Best Value of the Day” is subject to change without notice.

How long do I have to use my certificates?

There are no expiration dates on our Value Connection certificates. 

When can I pick up my order?

Please give us a full hour from the time of your internet order to prepare your certificates.

You have three complete business days from the date of purchase to pick up your certificates.

If you are ordering by phone and are unable to pick up your certificates, we do allow you to send us a check, but it MUST get to us within those three business days. Otherwise, your order will be deleted and your check will be returned to you. You can make your check payable to:

Regent Broadcasting of St. Cloud
640 SE Lincoln Ave
St. Cloud MN 56304

If you have any questions regarding the Value Connection, you can call anytime at our front desk during business hours 9:00 a.m. to 5:00 p.m., or Saturdays between 10 a.m. and noon Central Time. Our phone number is 320-258-SAVE. Or e-mail us at save@thevalueconnection.com.

During which hours may I pick-up my certificates? 

You can pick-up your Value Connection orders at our offices on Southeast Lincoln Avenue:

-- Monday through Friday (excluding major holidays), 8 a.m. to 6 p.m.;
-- Saturdays (excluding major holidays), 9 a.m. to 1 p.m.